Refund Policy

You have the right to cancel and return the order (or part of it), without having to justify your decision.

Order return

If you decide to return any product purchased from our store, you must inform us within 14 days of receiving the respective product. If the 14th day is a non-working day, you have the next working day to notify us of your decision.

Please send an email to admin@transylvanianutrition.com informing us that you have decided to return your order. For this, you can either complete and attach to your e-mail our return form (which you can request by e-mail), or you can mention directly in the e-mail the following information:

• The product(s) you want to return (mention "all", if you want to return the entire order)
• Order date
• Date of receipt
• Name (mention the name under which the order was sent).

After receiving our confirmation, you have 14 days to return the product to us. It is not necessary for the product to reach us within this 14-day interval, as long as you can prove that you shipped it within the first 14 days.

• Please return the order to the address below.
• When making the return, please ask the courier company for a shipping confirmation.
• Please return the products in the original packaging.

We will refund the value of the order within 14 days of receiving the returned products. Warnings:

• Please note that if the returned product is part of a larger order, we do not refund the initial shipping fee.
• We only refund the standard shipping fee. Including if you opted for express delivery, we will reimburse you the value of the standard shipping fee.
• The package return fee will not be refunded. The repayment of the amounts will be made through the same method by which you made the payment (for example, without the list being exhaustive, credit card, PayPal or gift card). An exception to this provision can be made, if you have agreed with us to make the reimbursement in another way.
• Please bear in mind that you may be liable for the decrease in the value of the product, if it is clearly damaged as a result of your negligence.

Can any product be returned, under any conditions?

All intact, complete, undamaged and unused products can be returned. Please keep the following in mind:

• To be returned, the supplements must be unopened and the seal must be intact, for food safety reasons.
• Only items purchased through this website can be returned. Transylvania Nutrition products from another point of sale must be returned to that retailer.

Returning damaged products

Please return the order to the return address indicated below.

Please send us the shipment confirmation. You can do this by email at admin@transylvanianutrition.com

After receiving the returned order, we will either reimburse you for its value, or we will send you a new package to replace the damaged products, within 2-4 working days. In the case of a refund, we will fully refund the value of the order, including the return fee, within 2 working days* of receiving the return. Working days are Monday-Friday.

Please note that if the returned product is part of a larger order, we do not refund the initial shipping fee.

*Please take into account the fact that depending on your bank and your payment service provider, it may take a few more days until the refunded amount actually reaches your account.